NQ Waste LLC Privacy Policy

NQ Waste LLC (“NQ Waste,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, sign up for waste collection services, communicate with us, or receive our text messages.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, service address, billing address, email address, and telephone number.

• Payment Information: Billing details and payment information necessary to process service payments. Payment information may be handled by third-party payment processors.

• Service Information: Waste collection schedules, service requests, account details, service preferences, and communications with our team.

• Website Information: Information such as IP address, browser type, device information, and website usage data, where applicable.

• SMS Consent Information: Your mobile phone number, text messaging opt-in status, consent records, and related messaging preferences.

2. How We Use Your Information

We use the information we collect to:

• Provide, manage, and maintain waste collection services.

• Create and manage customer accounts and process payments.

• Communicate service schedules, pickup changes, delays, billing notices, account updates, and other service-related information.

• Respond to customer questions, requests, and complaints.

• Send text messages to customers who have provided the appropriate consent.

• Improve our website, customer service, and business operations.

• Comply with applicable laws and legal obligations.

3. SMS/Text Messaging Privacy

When you provide your mobile phone number and opt in to receive text messages from NQ Waste, you consent to receive messages in accordance with the terms presented when you sign up.

These messages may include service reminders, collection schedule updates, service delays, billing notifications, account information, and other communications related to your waste collection service. Promotional messages will only be sent where applicable consent has been obtained.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Mobile information, including phone numbers and SMS consent records, will not be shared with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers that help us deliver text messages or operate our business, solely as necessary to provide those services and subject to appropriate confidentiality and data protection obligations. Such providers are not authorized to use SMS opt-in information for their own marketing purposes.

You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us using the information provided below. Message and data rates may apply. Message frequency varies depending on your service and account activity.

Opting out of text messages will not affect your waste collection service. We may continue to contact you through other appropriate channels regarding your account or service.

4. How We Share Information

We do not sell your personal information.

We may disclose information when reasonably necessary to:

• Service Providers: Process payments, manage customer accounts, provide customer support, host our website, or deliver text messages.

• Legal Compliance: Comply with applicable laws, regulations, court orders, or lawful governmental requests.

• Business Protection: Protect the rights, property, safety, and security of NQ Waste, our customers, and others.

• Business Transactions: Facilitate a merger, acquisition, financing, or sale of business assets, subject to applicable legal requirements and privacy protections.

These disclosures are limited to legitimate business, operational, or legal purposes. We do not authorize service providers to use customer information for their own independent marketing where prohibited by this Privacy Policy.

5. Cookies and Website Technologies

Our website may use cookies or similar technologies to maintain website functionality, understand visitor activity, and improve the user experience. Third-party services integrated into our website may also collect certain technical information, subject to their own privacy practices.

You can adjust your browser settings to manage cookies. Disabling certain cookies may affect website functionality.

6. Data Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

We retain personal information for as long as reasonably necessary to provide services, maintain customer accounts, meet recordkeeping obligations, resolve disputes, enforce agreements, and comply with applicable laws.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.

You may also update your contact preferences, withdraw SMS consent, or request assistance with your account by contacting us. Certain information may need to be retained where required or permitted by law.

To exercise an applicable privacy right, please use the contact information below.

8. Children’s Privacy

Our website and waste collection services are intended for adults and business customers. We do not knowingly collect personal information online from children under 13 without legally required consent.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services for payment processing, communications, or other business functions. NQ Waste is not responsible for the privacy practices of independent third parties. We encourage you to review their privacy policies before providing information directly to them.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements. Updates will be posted on our website with a revised effective date. Your continued use of our website or services after an update is posted is subject to applicable law and does not override any consent requirement imposed by law.

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

NQ Waste LLC
Website: https://www.nqwaste.com
Email: hello@nqwaste.com
Phone: 800-790-6804

Mailing address: Please refer to the current business mailing address published by NQ Waste.